FAQs

• Why does it take so long for my order to ship?

Every order is hand-made and made-to-order. This means that we do not keep stock of any items in our shop. Everytime an order is placed, we have to individually order ans hand-print those items before packing and shipping them out. We have alotted 3-4 weeks for our processing time as this is the average amount of time it takes our team to complete an order from the time the order is placed to the time it is shipped out. Processing time may be closer to 3 weeks or closer to 4 weeks depending on our current order load, the items in the order, and the number of items in the order. We appreciate your patience and understanding.

• When will I get the tracking number?

As soon as the order has been packed, the tracking number will be sent in a shipping notification. The tracking will not update until the post office scans the package in. We recommend utilizing the "Shop" app for easy updates and tracking on your order.

• I paid for priority shipping, why hasn't my order been shipped yet?

The processing time and shipping time are two separate things. The processing time refers to the time it takes for us to order, print, and pack the order for shipping whereas the shipping time refers to the delivery time (the time between when the package is dropped off at the post-office to when it arrives at your mailbox). Every order will have the same processing time of approximately 3-4 weeks (which allows for us to order the stock and print) before it is shipped. If you paid for priority shipping, it normally takes 2-3 days for the package to be delivered after our 3-4 week processing time.

• Can I pay for a quicker processing time?

Because every order is made-to-order and we fulfill orders chronologically, we do not currently offer quicker processing times out of respect to customers who have placed orders first. This does not mean that someone who has placed their order after someone else will not have their order shipped sooner (sometimes this works out depending on printing days and extra pieces), but rather, we will not prioritize one order over another unless we happen to have surplus stock for it to ship out.

• Clothing

All clothing is hand-made with specialty fashion-grade inks. These custom pieces should be washed inside-out with similar colors and on gentle cold cycles only. We recommend air drying only as most pieces are 50% cotton.

Keep in mind that the more frequently items are washed, the more the ink wears down. Avoid overwashing to keep your pieces in the best condition for as long as possible. With that said, if you've had the piece for less than 15 days and are having issues with the printing, please email us at besties@pressedpapershop.com and we will do our best to accommodate.

• Tote bags and Accessories

Handwash and spot clean when necessary. Air dry only.

• Exchanges

We do offer size exchanges- please email pressedpapershophelp@gmail.com or reach out to us via our contact form

for further information.

• Returns

We do not offer returns at this time. If you have an order concern please email pressedpapershophelp@gmail.com or fill out our contact form

Fill out this Contact form

EMAIL: pressedpapershophelp@gmail.com

* Reminder that we have staff in twice a week but are still a small-business and may take longer to respond/correspond in-between fulfilling pending orders and exchanges. We always appreciate kindness when communicating with our staff and strive to find individual solutions to everyones concerns. If we do not repsond within 4 business days (Mon-Fri) we ask that you kindly send a follow-up email as sometimes emails get lost in the shuffle. It always helps to respond to the original email as opposed to sending a new email so that we may track communication better. We thank you for your patience and understanding in advance